Individual customer service

Excellent service is essential for your Andromat® AMX.

Our customer-focused and expertly implemented maintenance concept based on short reaction times, Due to this your machine will have longterm life cycle and increase availability and serviceability. Furthermoe we provide extremely high operational reliability.

Customer focus hast he highest priority

Service personnel:

  • Qualified service personnel with many years of experience
  • Fast root cause analysis and fault elimination
  • First information possibility via remote diagnosis

E-Mail: service@andromat.de
Service Line:
+49 561 801 6813

Retrofit

After many years, mostly under extreme conditions, a timely modernization of your manipulator can make sense.

We will support you on optimisation possibilities, such as ergonomics, performance, energy saving or safety. 
In addition, we ensure that your Andromat® continues to work reliably and efficiently.

Should the handling task change during the lifetime of our Andromat® , we will be pleased to be at your disposal on site to coordinate the new task. The same applies to modifications to your Andromat®.

Spare parts

High availability of spare parts ex stock Kassel:
Whether a part needs to be replaced or you want useful options – we are prepared. We are committed to ensuring rapid availability at your site. High quality and precisely matched: With our original parts, your Andromat® remains 100% original after repair or maintenance.

Assembly, installation & training

The professional installation of manipulators at the place of use is a frequently requested customer requirement, which we are happy to fulfil with our technically skilled and experienced team.

Our training courses ensure short familiarisation periods, high user acceptance and operator safety and are supported in a simple way by our intuitive operator concept.

Maintenance

Once a year, your ANDROMAT® needs an inspection service. With this you can successfully calculate your manipulator availability and profitability. An individual ANDROMAT® maintenance contract guarantees maximum availability and longer service life of your manipulators at a fixed price.

Remote diagnostics
Fast advance fault analysis and troubleshooting through remote diagnostics. This reduces downtimes to a minimum and saves you time and money.

We would be appreciated without obligation a personal meeting.
Office: +49 561 801 6800

Contact by Mail
DQS DIN EN ISO 9001 zertifizierter Betrieb

Our manipulators provide ergonomically design and economical workplaces for your production. Its works reliable and safely under extreme environmental conditions.

Henschel Industrietechnik GmbH
Henschelplatz 1
34127 Kassel
GERMANY

Tel:  +49 561 801 6800
Fax: +49 561 801 5775
Serviceline: +49 561 801 6813
Email:  info@andromat.de